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We take care of your home

FAQ

You'll find answers to frequently asked questions in our FAQ.

DeuWo Digital App

Use the 鈥淒euWo Digital鈥� app's many convenient features and services.

Contact us

You want to get in touch with us? Please see our contact details here.

Forms and Downloads

Here you can find a selection of forms and downloads.
Welcome to Deutsche Wohnen’s customer service. We’re happy to have you. We work to find solutions to your issues every single day.

Frequently asked questions

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General Information
Rents and Deposits
House Rules
Ancillary and heating costs
Approvals
Complaints
Termination
Miscellaneous
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How to contact our customer service

Simply choose how you’d prefer to contact us: via DeuWo Digital App, via our contact form or using classic telephone. We will gladly take care of your enquiries.

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Here for you around the clock 鈥� DeuWo Digital App

With the new DeuWo Digital App, you as our Berlin tenants have everything important at a glance. The app sets a new milestone in service orientation of Deutsche Wohnen - through more transparency, simple self-services and new communication options. This gives you everything you need to know about your tenancy on your smartphone.

More information about the app

Die DeuWo Digital App

Simple. Clear. Always app to date.

Additional contact options

Contact form: 

Telephone: +49 (0)30 897 860
Monday to Thursday from 8.00 a.m. to 6.00 p.m.
Friday from 8.00 a.m. to 3.00 p.m.

B&O repair hotline: +49 30 89786-901*
*The repair department for emergencies can be reached 24 hours a day on the above number.

Forms and downloads for various requests

Occupant request Subletting request Winter service request Termination of lease agreement Waste prevention notice

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